General Information for Tenants


Office Hours

Our office is open Monday - Friday (except Public Holidays) from 9:30 AM until 4:30 PM please note that our lifts will not let you up to our floor outside of these hours.

If you need to speak to any of our staff members outside of these hours, please phone our office on (08) 9207 2088; provide your details along with which who you will like to speak with and we will have them contact you as soon as possible.

Emergency contact: If you need to speak to any of our staff members outside our normal office hours, please phone (08) 9207 2088; provide your details, stating that it is an emergency, along with which staff member you need to speak with and we will have them contact you as soon as possible.

How to Pay your Rent

Rent is paid by Direct Debit. 

Upon a successful application & at the sign-up with your property manager, our friendly staff will provide you with the necessary paperwork required to set up your Direct Debit. 


Rental Payments

Your rent is required to be paid in advance at all times. If at any time you are unable to make a rental payment, please contact your Property Manager. If we do not receive your rental payment and you have not contacted us then this may lead to you being issued with Breach notices and/or a Notice to Vacate so please let us know if you are going to be late with a rental payment.


Electricity, Gas and Telephone

Please ensure you connect the above services in your name as appears on the lease when you move into one of Xceed’s properties and also ensure the services are disconnected when you choose to leave.


Property Condition Report

The property condition report is a very important record of the condition of the residential premises.  It outlines the condition of the property at the commencement of your tenancy.  Upon you vacating the property it may be used as evidence to identify any areas of the property that require repairs.

We will provide you with two copies of this report when you sign the tenancy agreement. You should review the report thoroughly and feel free to make any additional comments if you feel that the report is not entirely accurate.  It is also very important that after you have reviewed the report you must return it to us within 7 days of the commencement of your tenancy, retaining a copy for your records. 


Rental Bond

Your rental bond will be lodged with the Bond Administrator and is held as security against any unpaid rent or damage to the property. Shortly after lodgement, you will receive written confirmation from the Bond Administrator that they have received your rental bond and will provide you with a Bond Lodgement Certificate.

Your rental bond will be refunded to you promptly after you have vacated the property provided that your rent is up to date and there are no monies owing for cleaning or repairs to the property.


Inspections during your tenancy

During the course of your tenancy, one of our Property Manager's will inspect your property. We will contact you in advance to arrange a convenient time and will always ensure that we give you at least 7 days notice.


Repairs and Maintenance

All requests for repairs and maintenance are best reported via this website. To log your Repair Request click on the "Maintenance Request Form" button from the drop down list.  Your Property Manager will attend to all non-urgent repairs within one business day however, in many instances it will be necessary to obtain the owner`s approval before any work can commence.



We will retain a duplicate key in a secure location at our office in case we need access in an emergency.  If any locks at the property require changing, please contact your Property Manager.



The owner`s insurance cover on the property does not extend to Tenants belongings. We strongly suggest that you take out comprehensive contents insurance to cover your belongings against fire, theft and other perils.  In the event that you or a visitor accidentally damages the property and rectification work is required, you may be required to pay any excess that may apply to the owner`s insurance cover.



Your tenancy agreement states the maximum permissible number of people who can occupy the property. If there is any change in either the original occupants or any additional occupants, please notify your Property Manager immediately. Under no circumstances are you allowed to sub-let your property without the owner`s consent. So if you would like to sub-let your property, talk to your Property Manager first.


Termination of a Tenancy Agreement

Your tenancy agreement is a legal contract providing protection for both you and our property owner. You can only terminate this agreement in one of the following ways:

  • If you decide to vacate the property at the end of your tenancy agreement, then you are required to provide at least 30 days written notice to us prior to the expiry of your tenancy agreement.
  • If you decide to vacate after your tenancy agreement has expired, you must provide us with at least 21 days written notice in advance.
  • If you decide to vacate the property prior to the expiration of your tenancy agreement, please contact your Property Manager immediately.
    • In this situation, we will find another tenant to take over your tenancy obligations.  If this does occur, you will be responsible for the following:
      • Payment of all rent until another suitable tenant moves into the property
      • Payment of a letting fee
      • Payment of all costs associated with the re-leasing and advertising of the property.

The letting fee and re-leasing costs will be calculated in accordance with the unexpired portion of your tenancy agreement. 

A Vacating Notice may be sent to us using one of the following methods:

  • Via email to or direct to your property manager. When sending by email, please ask for a 'Read Receipt', to ensure its delivery.
  • Post to: Xceed Real Estate, PO BOX 1301, Innaloo, WA , 6918
  • Hand-delivered to our office (during opening hours): Level 8, 3 Hasler Road, Herdsman, WA, 6017

Unfortunately, we cannot receive Vacating Notices over the phone as they are not legally permissible. Please contact our office on 9207 2088 if you have any questions about your notice to vacate.